Adventures as an IT Monkey

The not quite personal blog of Robert Lynch, computer monkey. A mixture of insight, analysis, and wishful thinking on all things technological and beyond.

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Name: Rob Lynch
Location: Las Vegas, NV, United States

I am a web developer in the Las Vegas area. Currently employed as a PHP programmer at LV.net.

Wednesday, July 22, 2009

Calyx Point freezes at Credit Report (Vista)

Issue:
Ran into an issue a few times lately where Calyx Point fails to automatically insert liabilities when requesting a credit report. The symptom, essentially a freeze that takes a very long time to resolve, is caused by the Calyx Document Converter. It will resolve on it's own, however only once have I had the patience

Solution:
While Point is "frozen", open the printers folder. (Start | Control Panel | Printers) Double click the "Calyx Document Converter" to bring up the current batch of print jobs. Highlight and delete (via the "delete" key or right click to cancel) any print jobs that are there. Be patient. Once the jobs have been cleared out, Point will continue normally.

Notes:
This seems to only be an issue with Vista, and may come down to permissions. Setting Point to be run as an Administrator (right click point shortcut, properties | compatibility) may fix this issue as well, though I have not experimented with it to that end.

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